Guestbook
Add a comment
12 October 2010
Hi,
My sister just bought your brazil shoes in the USA and highly recommends your shoes. Now, I would really like to buy them but I am a bit hesitant since I won't have an opportunity to try them on. Do you have a pdf picture of shoe sizes, something I can print where I can place my foot? I usually wear a size 41 in Italy, but sometimes it can vary depending on the shoe.
Mrs. Margaret Leung, Agugliano
Dear Mrs. Leung,
Thank you for your message.
Unfortunaly we don't have a PDF picture where you can place your foot on.
The Brazil comes out normally. When you order the shoe and it doesn't fit, you can send the shoe back. When we receive the shoes, we will make a refund.
Kind regards,
Marjon
De Wolky Shop
Add a comment
24 August 2010
I love your shoes and have 3 pairs of Jewel sandals. I decided today to add the green ones, they look so funky and are so comfortable. However, I was dismayed to see you charge £12.99 for the use of a credit card! Sadly ,I have cancelled my order.
Mrs. Christine McDermott
Dear Mrs McDermontt,
Thank you for your comments. It is always nice to hear that people are pleased with our shoes.
I'm sorry to read that you are dismayed about the fact we charge £12.99. This fee is not for the use of your credit card. The £12.99 are shipping costs. I realise that the way that it is shown on step 3 of the checkout on our site leads you to your conclusion. When you tick the credit card of your choice and go the next page you will see on step 4 the confirmation of your order. Here you can read that the £12.99 are Shipping costs.
I agree that the way we display these costs are a bit confusing. I'll see if it is possible to change this in the near future.
I hope you will reconsider your decision to cancel your order, after reading our explanation.
Kind regards, Annet
De Wolky Shop
Add a comment
05 August 2010
Hi my mom buys your shoes and is really happy with them, now a friend of mine is looking for good shoes so i reccomended yours but the only probelm is she lives in the UK! do you have any stores over here?
Thanks alot,..
Mrs. Marlies Groot, Pevensey
Thank you for your comments. We are working on this and we are expected that it will be in 2011.... Untill that time we can allways ship shoes to the UK. This we are doing allready on a daily base. just let us know if we can be of any help. tom
De Wolky Shop
Add a comment
